Shipping Policy
Last updated: October 27, 2026
Where We Ship
LAMONTH currently ships only to valid delivery addresses within the United States that are accepted during checkout.We do not currently offer international shipping.
If your address is not accepted during checkout, please contact us before placing an order. Do not enter an incomplete or different address simply to complete the purchase.
Shipping Cost
Standard shipping within the United States costs a flat rate of $8.97 per order.
The shipping charge is shown before payment is submitted. We do not add a separate handling fee after checkout.
Order Processing
Orders are normally processed within 1–3 business days.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed before 5:00 PM Central Time may begin processing on the same business day. Orders placed after 5:00 PM, on weekends, or on U.S. federal holidays will begin processing on the next business day.
The order cutoff time does not guarantee same-day shipment. Processing may include payment confirmation, order review, product preparation, and packaging.
Estimated Shipping Time
After an order has shipped, standard delivery normally takes approximately 3–5 business days.
The estimated total delivery time is:
- Processing time: 1–3 business days
- Shipping time: approximately 3–5 business days
- Estimated total delivery time: approximately 4–8 business days
Delivery timeframes are estimates rather than guaranteed delivery dates. Severe weather, carrier disruptions, seasonal volume, address problems, and other events outside our reasonable control may cause delays.
Shipping Confirmation and Tracking
After your order ships, we will send a shipping confirmation email to the email address used at checkout.
The email will include carrier tracking information when tracking is available.
Tracking may take 24–48 hours to show its first update after the carrier receives the package.
If the stated processing period has passed and you have not received a shipping confirmation, please check your spam or junk folder before contacting us.
Track Your Order
You may use our Track Order page to check available carrier updates using the tracking number from your shipping confirmation email.
You can also use the order-status link in your Shopify order confirmation. After shipment, the carrier tracking link will be sent to your email.
Unexpected Processing Delays
If we cannot ship your order within the stated processing period, we will contact you with an updated expected shipping date.
You may accept the revised shipping date or cancel the unshipped order for a full refund.
If we are unable to complete the order, we will cancel it and refund the amount paid to the original payment method.
Order Changes and Cancellations
You may request an order change or cancellation within 6 hours after placing your order.
Email support@lamonth.com as soon as possible and include your order number and the exact change requested.
We will do our best to help, but changes and cancellations cannot be guaranteed after the order has entered processing or has shipped.
A request is complete only after you receive confirmation from LAMONTH.
Please review our Cancel or Modify an Order page for complete details.
Shipping Address
Please check your shipping address carefully before submitting your order.
Your address should include:
- Recipient name
- Street address
- Apartment, suite, or unit number, when applicable
- City
- State
- ZIP code
If you notice an address error, contact us within the 6-hour modification period.
Once an order has entered processing or shipped, we may not be able to correct or redirect the package.
Incorrect or Incomplete Addresses
LAMONTH is not responsible for delivery delays or failed delivery caused by an incorrect or incomplete address entered at checkout.
We will still review the available options when possible.
If a package is returned to us because the address was incorrect, incomplete, refused, or undeliverable, we will contact you after the package is received.
You may request a refund for the returned merchandise or ask whether reshipment is available.
The original shipping charge is not refundable when the package was returned because of an address error provided by the customer or because delivery was refused.
Additional shipping charges may apply if you request reshipment.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot find it, please:
- Check your mailbox, porch, building entrance, parcel locker, and other delivery areas
- Ask household members, neighbors, or building staff
- Wait until the end of the delivery day
- Contact the shipping carrier using the tracking number
If the package is still missing, contact us promptly with your order number and tracking information.
We will review the shipment record, tracking updates, delivery information, and any information available from the carrier.
A delivered tracking scan does not automatically determine the outcome of every claim.
Packages Lost in Transit
If tracking has stopped updating for an unusual amount of time or the package appears to be lost, please contact us.
We may ask the carrier to investigate before issuing a replacement or refund.
If the carrier confirms that the package was lost in transit, we will offer one of the following:
- A replacement at no additional cost, subject to product availability
- A refund to the original payment method
Damaged Packages
Contact us as soon as possible if your package or product arrives damaged.
Please include:
- Your order number
- Clear photos of the outer packaging
- Clear photos of the damaged product
- A brief description of the issue
Please keep the packaging and product until we have reviewed the issue, as the carrier may require additional information.
After reviewing the claim, we may offer a replacement, exchange, or refund.
Refused Deliveries
Please do not refuse delivery as a way to return an order.
Refused packages may take additional time to be returned and processed. Contact us first so we can provide the correct return instructions and prepaid return label.
International Shipping
LAMONTH does not currently ship outside the United States.
Orders with an international delivery address cannot be accepted.
Returns
Eligible products may be returned or exchanged for any reason within 30 days after delivery.
Contact us before sending an item back. We will provide return instructions and a prepaid return label for eligible U.S. returns requested within the return period.
Please review our Refund & Return Policy for complete details.
Customer Support
Contact us if you have questions about shipping, tracking, delivery, or an existing order.
LAMONTH
300 S Anderson St
Rising Star, TX 76471
United States
Email: support@lamonth.com
Phone: +1 (254) 643-1648
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time
Excluding U.S. federal holidays