Cancel or Modify

Last updated: October 27, 2026

We understand that you may notice a mistake or change your mind shortly after placing an order. You may request a cancellation or modification within 6 hours after submitting your order.

Requests are reviewed based on the time your email was sent. However, a cancellation or modification is not guaranteed because some orders may enter processing before the 6-hour period ends.

How to Submit a Request

Email us as soon as possible at support@lamonth.com.

Please include:

• Your order number


• The name and email address used for the order


• Whether you want to cancel or modify the order


• The exact change you are requesting

Use Cancel Order or Modify Order in the email subject line so we can identify the request quickly.

Sending an email does not automatically cancel or change the order. Your request is complete only after you receive confirmation from LAMONTH.

Six-Hour Request Period

Cancellation and modification requests must be sent within 6 hours after the order is placed.

Requests sent outside our customer support hours will still be reviewed using the time shown on the email.

We will do our best to complete a request sent within the 6-hour period, but we cannot guarantee a change or cancellation after the order has entered processing, been packed, or been transferred for shipment.

Changes We May Be Able to Make

Depending on the order status and product availability, we may be able to update:

• Watch case size


• Wrist-fit option


• Color, pattern, or product design


• Quantity


• Recipient name


• Shipping address


• Phone number


• Contact email address

Product changes depend on availability. We will not replace an item with a different product, size, or color without your confirmation.

Changes to Product Size or Design

If you selected the wrong watch case size, wrist fit, color, or design, contact us within the 6-hour request period.

Please tell us the exact replacement option you want. We will check whether it is available before confirming the modification.

If the requested product is unavailable, we may offer another available option or cancel the affected item for a refund.

Changes That Affect the Order Total

If the requested replacement costs the same as the original product, we may be able to update the order directly.

If the requested replacement costs more or less than the original product, we may need to cancel the original order or affected item and ask you to place a new order.

For security reasons, we will not charge an additional amount to your payment account or credit or debit card without your authorization.

Any refund caused by a lower-priced replacement or canceled item will be sent through your payment provider to the original payment method.

Shipping Address Changes

Please review your shipping address carefully before completing checkout.

If you notice an error, contact us within the 6-hour request period and provide the complete corrected address, including:

• Recipient name


• Street address


• Apartment, suite, or unit number, when applicable


• City


• State


• ZIP code

We cannot guarantee an address change after processing begins.

Once the order has shipped, LAMONTH cannot directly change or redirect the delivery address. You may contact the carrier to ask whether a delivery adjustment is available, but the carrier may decline the request or charge an additional fee.

LAMONTH is not responsible for delays, failed delivery, or returned packages caused by incorrect or incomplete shipping information entered at checkout.

Canceling an Entire Order

You may request cancellation of the entire order within 6 hours after placing it.

If the cancellation is completed before shipment, we will refund:

• The full purchase price of the canceled products


• Applicable taxes charged on the canceled order


• The original shipping charge

We do not charge a cancellation fee.

Canceling Part of an Order

You may request cancellation of one or more products while keeping the rest of the order.

Partial cancellations depend on the order status. If the requested item has already been packed or processed with the rest of the order, we may be unable to remove it.

If a partial cancellation is completed, the canceled product price and applicable tax will be refunded to the original payment method.

The original flat-rate shipping charge will normally remain on the order when at least one product is still being shipped.

Duplicate Orders

If you accidentally place the same order more than once, contact us immediately and provide all related order numbers.

We will try to cancel the duplicate order if it has not entered processing or shipped.

When a Request Cannot Be Completed

We may be unable to complete a cancellation or modification when:

• The request was sent more than 6 hours after the order was placed


• The order has entered processing


• The order has already been packed


• A shipping label has been created and the package cannot be recovered


• The package has been transferred to the shipping carrier


• The requested replacement option is unavailable

We will email you if the request cannot be completed.

If the Order Has Already Shipped

An order cannot be canceled or modified after it has shipped.

Please do not refuse delivery as a way to cancel the order.

After delivery, you may request a return or exchange for any reason within 30 days, including:

• Change of mind


• Incorrect watch case size


• Incorrect wrist fit


• Color or design preference


• An accidental or duplicate purchase

Contact us before sending the product back. We will provide return instructions and a prepaid return shipping label for an eligible U.S. return.

Review our Refund & Return Policy for complete details.

Approved Cancellation Refunds

Refunds for successfully canceled orders are issued through your payment provider to the original payment method used at checkout.

This applies whether you paid with a payment account or an eligible credit or debit card processed by your payment provider.

We cannot send the refund to a different card, payment account, bank account, email address, or person.

After we submit the refund, your payment provider, your bank, or your card issuer may require additional time to post the funds.

Payment Method Changes

We cannot replace the payment method on an existing order.

If you need to use a different payment method, contact us within the 6-hour period. If cancellation is still possible, we may cancel the original order so you can place a new order using another payment option available through your payment provider.

Customer Support

Contact us as soon as possible if you need to cancel or modify an order.

LAMONTH
300 S Anderson St
Rising Star, TX 76471
United States

Email: support@lamonth.com

Phone: +1 (254) 643-1648

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time
Excluding U.S. federal holidays