Refund policy
Last updated: October 27, 2026
We accept returns and exchanges for any reason within 30 days after delivery. You may return a watch band because you changed your mind, selected the wrong size, do not like the color or design, no longer need the item, or received a damaged, defective, incomplete, or incorrect product.
A product does not need to be damaged or defective to qualify for a return within the 30-day return period.
30-Day Return Window
Your return or exchange request must be submitted within 30 days after the delivery date shown by the shipping carrier.
Please contact us before mailing anything back. Returns sent without contacting us first may be delayed or may not reach the correct return location.
Returns for Any Reason
Eligible reasons for a return or exchange include:
- Change of mind
- Incorrect watch case size selected
- Incorrect wrist fit selected
- Color or pattern is not as expected
- The band does not match your personal style
- The item is no longer needed
- The order was placed by mistake
- The item arrived later than needed
- The product arrived damaged or defective
- The wrong product was received
- The order arrived incomplete
- Any other personal reason
We ask for the reason only so we can understand your request and improve our products and service. The reason itself does not determine whether a return requested within the 30-day period is eligible.
How to Start a Return or Exchange
Email support@lamonth.com before sending the product back.
Please include:
- Your order number
- The name and email address used for the order
- The product you want to return or exchange
- Whether you prefer a refund or an exchange
- A brief explanation of the request
If the product arrived damaged, defective, incomplete, or different from what you ordered, please also include clear photos of the product, connectors, packaging, and the issue.
After reviewing the request, we will send the correct return instructions and a prepaid return shipping label for an eligible U.S. return.
Please do not return a product to the contact address shown on this website unless our customer support team specifically instructs you to use that address.
Condition of Returned Products
You may open the packaging and carefully try the watch band to check its appearance, size, and fit.
For a regular return, please return the product:
- Clean and free from stains, strong odors, or product buildup
- Without intentional damage
- Without being cut or permanently altered
- Without excessive stretching or visible misuse
- With the included connectors, adapters, and other important parts
- With the original packaging when it is reasonably available
Carefully trying on the band will not prevent a return. Normal handling needed to check the size and fit is allowed.
If the product arrived damaged, defective, incomplete, or incorrect, its condition will not prevent you from contacting us for a return, replacement, or refund.
When a Return May Not Qualify for a Full Refund
A return may not qualify for a full refund when:
- The return request is submitted more than 30 days after delivery
- The product has been intentionally damaged
- The band has been cut or permanently altered after delivery
- The product shows damage caused by misuse or excessive stretching
- Important included parts are missing
- The returned package contains a different product from the one ordered
If we receive a return with an unexpected condition or missing parts, we will contact you before making a final decision about the refund.
Prepaid Return Shipping
LAMONTH provides a prepaid return shipping label for eligible returns requested within the 30-day return period.
The prepaid label is provided at no charge for eligible U.S. returns, including returns caused by:
- Change of mind
- An incorrectly selected size
- A color or style preference
- A damaged or defective product
- An incorrect or incomplete order
Please use the label and instructions provided by our customer support team.
We cannot reimburse return postage purchased separately unless we approved that expense before the package was mailed.
Pack the product securely to prevent damage during return shipping.
No Restocking Fee
We do not charge a restocking fee for eligible returns or exchanges.
Return Inspection
After the returned package is delivered to the designated return location, we normally inspect it within 3–5 business days.
We will email you after the return has been reviewed. If we need additional information, we will contact you using the email address associated with the order.
Refund Method
Approved refunds are issued through your payment provider to the original payment method used at checkout.
This applies whether the original payment was made with a payment account or an eligible credit or debit card processed through your payment provider.
We cannot send a refund to a different card, payment account, bank account, email address, or person.
Refund Amount
An eligible return receives a refund of the purchase price paid for the returned product.
We do not deduct a restocking fee or the cost of the prepaid return label from an eligible refund.
Returns Caused by a LAMONTH or Product Issue
The original standard shipping charge will also be refunded when the return is caused by:
- A damaged or defective product
- An incorrect product sent by LAMONTH
- Missing product parts
- Another fulfillment error made by LAMONTH
Returns for a Personal Reason
The original shipping charge is not refundable when the return is caused by:
- Change of mind
- An incorrectly selected case size or wrist fit
- A preference regarding color, pattern, or style
- The product no longer being needed
- Another reason not caused by the product or an error by LAMONTH
The eligible prepaid return label is still provided at no charge.
Refund Processing Time
After the return is inspected and approved, we normally submit the refund through your payment provider within 3–5 business days.
your payment provider, your bank, or your card issuer may require additional time to post the refund after we submit it. The posting time is controlled by the payment provider and may vary.
Exchanges
You may request an exchange within 30 days after delivery for a different available case size, wrist fit, color, pattern, or watch band design.
Exchanges are subject to product availability.
In most cases, the original product must be returned and inspected before the replacement is shipped.
If the requested replacement is no longer available, you may choose another available product or receive a refund for the eligible returned item.
Price Differences
If the replacement product costs more than the original product, we will contact you before processing the exchange. You may need to place a new order or authorize payment for the difference through the available checkout method.
If the replacement product costs less, the price difference will be refunded to the original payment method.
We will not charge a different amount to your payment account or card without your authorization.
Damaged, Defective, Incomplete, or Incorrect Products
Please contact us promptly if your order arrives damaged, defective, incomplete, or different from what you ordered.
Include clear photos whenever possible so we can review the issue more quickly.
Depending on the situation and product availability, we may offer:
- A replacement at no additional cost
- An exchange
- A refund to the original payment method
We will cover the eligible return shipping cost and refund the original standard shipping charge when the issue was caused by the product or an error by LAMONTH.
Incorrect Size Selected by the Customer
Selecting an incorrect watch case size or wrist fit does not prevent you from returning or exchanging the product within the 30-day return period.
The prepaid return label will be provided at no charge for an eligible return.
Because the incorrect size was not caused by an error by LAMONTH, the original shipping charge is not refundable.
Orders Returned to Sender
If a package is returned because the shipping address was incorrect, incomplete, refused, or undeliverable, we will contact you after the package reaches the designated return location.
You may request a refund for the merchandise or ask whether reshipment is available.
The original shipping charge is not refundable when the package was returned because of an address error provided by the customer or because delivery was refused.
Additional shipping charges may apply if you request reshipment.
Refused Deliveries
Please do not refuse a package as a way to return an order.
Refused packages may take longer to reach the return location and may delay the refund. Contact us first so we can provide the correct return instructions and prepaid label.
Order Cancellations
You may request an order cancellation within 6 hours after placing your order.
If the cancellation is completed before shipment, you will receive a full refund, including the original shipping charge.
If the order has already shipped, it cannot be canceled. You may request a return after delivery under this 30-day return policy.
Please review our Cancel or Modify an Order page for complete information.
Late or Missing Refunds
If we have confirmed that your refund was submitted but you do not see it yet:
- Check your your payment provider activity.
- Check the card or bank statement connected to your original payment.
- Allow additional posting time if the refund was recently submitted.
- Contact your payment provider, your bank, or your card issuer if the refund remains pending.
You may also contact us, and we will help confirm the refund date, amount, and transaction information connected to your order.
Customer Support
Contact us if you have questions about a return, exchange, damaged product, or refund.
LAMONTH
300 S Anderson St
Rising Star, TX 76471
United States
Email:support@lamonth.com
Phone:+1 (254) 643-1648
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time
Excluding U.S. federal holidays