Track Your Order
Enter the tracking number from your shipping confirmation email to view the latest available delivery updates.
Tracking information becomes available after your order has shipped. Please allow 24–48 hours after receiving your shipping confirmation for the first carrier update to appear.
Track Your Package
By selecting “Track Package,” you will be redirected to 17TRACK, a third-party package tracking service.
Where Can I Find My Tracking Number?
After your order ships, LAMONTH will send a shipping confirmation to the email address used at checkout.
The shipping confirmation will include your carrier tracking number or a link to the available tracking information.
Please check your spam, junk, promotions, or other filtered email folders if you cannot find the shipping confirmation.
Tracking Is Not Updating
A new tracking number may not display an update immediately. Please allow 24–48 hours after receiving the shipping confirmation for the carrier to scan and activate the shipment.
Tracking updates may also be delayed between carrier facilities, during weekends, holidays, severe weather, or periods of high shipping volume.
A temporary gap in tracking does not necessarily mean that the package has stopped moving.
Tracking Number Not Found
Please check that the tracking number was entered exactly as shown in your shipping confirmation.
Remove any accidental spaces before or after the number and try again.
If fewer than 48 hours have passed since you received the shipping confirmation, please wait and check again later.
Contact LAMONTH if the tracking number remains unavailable after 48 hours.
Order Has Not Shipped Yet
Tracking information is not available while an order is still being processed.
Orders are normally processed within 1–3 business days. Business days are Monday through Friday, excluding U.S. federal holidays.
After the order ships, delivery normally takes approximately 3–5 business days.
The estimated total delivery time is approximately 4–8 business days.
Please review our Shipping Policy for complete processing and delivery information.
Package Marked as Delivered
If tracking shows that your package was delivered but you cannot find it, please:
- Check your mailbox, porch, building entrance, parcel locker, and other delivery areas
- Ask household members, neighbors, or building staff
- Wait until the end of the delivery day
- Contact the shipping carrier using the tracking number
Contact us promptly if the package remains missing.
Package Appears to Be Lost
Contact us if tracking has stopped updating for an unusual amount of time or the carrier indicates that the package may be lost.
We may ask the shipping carrier to investigate before issuing a replacement or refund.
If the carrier confirms that the package was lost in transit, we will offer either:
- A replacement at no additional cost, subject to product availability
- A refund to the original payment method
About 17TRACK
17TRACK is an independent third-party package tracking service. LAMONTH does not control the 17TRACK website, its availability, or the timing of carrier updates shown through its service.
Tracking information comes from the applicable shipping carrier. Delivery estimates shown through a tracking service are estimates and are not guaranteed delivery dates.
17TRACK does not sell or ship LAMONTH products and cannot process order changes, replacements, returns, or refunds. Please contact LAMONTH directly for assistance with your order.
Need Help with Your Order?
Contact us if you have not received tracking information after the normal processing period, if the tracking number does not work after 48 hours, or if you have a delivery concern.
Please include your order number, the name used for the order, and the email address used at checkout.
LAMONTH
300 S Anderson St
Rising Star, TX 76471
United States
Email: support@lamonth.com
Phone: +1 (254) 643-1648
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time
Excluding U.S. federal holidays