FAQ

Your order includes the watch band and any connectors or other parts specifically listed on the product page.

The watch shown in product photographs is for demonstration and is not included unless the listing clearly says otherwise.

Our current stretch watch bands are made with seed beads, woven thread, elastic, and watch connectors.

Materials may vary slightly by design. Please check the Materials section on the individual product page for the information available for that item.

No. LAMONTH is an independent retailer and is not affiliated with, endorsed by, or sponsored by Apple Inc.

Apple Watch names and case sizes are used only to explain compatibility.

Remove the watch and check the engraving on the back of the case. The size is normally shown in millimeters, such as 40mm, 41mm, 42mm, 44mm, 45mm, 46mm, or 49mm.

Do not measure the screen with a ruler. Use the size engraved on the watch and compare it with the compatibility options shown on the product page.

The 42mm size has been used on different generations of Apple Watch. Earlier 42mm models and newer 42mm models may belong to different connector groups.

Please check both your watch series and case size. Contact us before ordering if the product option does not clearly identify the correct 42mm group for your watch.

Wrap a flexible measuring tape around the part of your wrist where you normally wear your watch. Keep it comfortably snug without pulling it tightly into the skin.

Compare your measurement with the wrist-fit information shown on the product page. If no wrist range is shown or you are between sizes, contact us before ordering.

You can also review our Size & Compatibility Guide.

The elastic construction stretches over the hand and rests around the wrist without a traditional buckle.

The band should feel secure without pressing tightly into the wrist. Avoid stretching it farther than necessary when putting it on or taking it off.

Do not force the connector into the watch. Remove it and confirm that the connector is facing the correct direction and that the selected option matches your watch.

Contact us before wearing the band if the connector does not slide in smoothly or lock securely.

Our current seed bead bands are not designed for swimming, showering, bathing, or prolonged exposure to water.

Remove the band before activities involving heavy moisture or heavy sweating.

• Keep it away from perfume, lotions, household cleaners, and prolonged moisture.
• Do not soak or machine wash the band.
• Wipe it gently with a clean, dry cloth when needed.
• Store it in a clean, dry place when it is not being worn.
• Avoid pulling or overstretching the elastic.

We try to show colors and patterns clearly, but they may look slightly different depending on lighting, screen settings, and device display.

Small visual differences that do not affect normal use may occur. If the color or design is not right for you, you may request a return within the 30-day return period.

Payments are processed securely using the payment methods and providers displayed at checkout.

You may use the eligible card, wallet, or payment-account options displayed at checkout.

Not always. your payment provider may offer eligible customers the option to pay by credit or debit card without signing in to a payment account.

The options shown depend on your payment provider, the transaction, your device, location, and card issuer.

All prices and payments are in U.S. dollars.

Payment is submitted when you place the order. We begin processing after your payment provider confirms that the payment has been approved.

If your payment provider marks the transaction as pending, we may wait for it to clear before processing the order.

You may request a cancellation or modification within 6 hours after placing your order.

Email support@lamonth.com as soon as possible and include your order number and the exact change requested.

A request is not complete until we confirm it. Changes and cancellations cannot be guaranteed after processing has begun or the order has shipped.

Read our Cancel or Modify an Order page for complete details.

LAMONTH currently ships only to valid delivery addresses within the United States that are accepted during checkout.

We do not currently offer international shipping.

Standard U.S. shipping costs a flat rate of $8.97 per order.

• Order processing: 1–3 business days
• Shipping in transit: approximately 3–5 business days
• Estimated total delivery time: approximately 4–8 business days

These timeframes are estimates rather than guaranteed delivery dates. Carrier delays, weather, seasonal volume, and address problems may affect delivery.

We will send a shipping confirmation email after your order ships. It will include a carrier tracking link when tracking is available.

The first carrier update may take 24–48 hours to appear.

The Track Order page shows the current status of your order using your order number and billing email.

After shipment, the carrier tracking link is also sent to the email address used at checkout.

Please:

• Check your mailbox, porch, building entrance, parcel locker, and other delivery areas.


• Ask household members, neighbors, or building staff.


• Wait until the end of the delivery day.


• Contact the carrier using the tracking number.

If the shipping carrier confirms that the package was lost in transit, we will offer either a replacement at no additional cost, subject to availability, or a refund to the original payment method.

Yes. You may request a return or exchange for any reason within 30 days after delivery.

This includes changing your mind, selecting the wrong size, not liking the color or design, or deciding that the product is not right for you.

Email support@lamonth.com within 30 days after delivery.

Please include:

• Your order number


• The item you want to return or exchange


• Whether you prefer a refund or an exchange


• A brief explanation of the request

Do not mail an item back before receiving return instructions from us.

We provide a prepaid return label for eligible U.S. returns requested within the 30-day return period.

Please use the label and instructions provided by our support team. Return postage purchased separately is not reimbursed unless we approved it in advance.

No. LAMONTH does not charge a restocking fee for eligible returns or exchanges.

Yes. You may carefully try the band to check its appearance and fit.

Please keep it clean and return all included connectors, parts, and packaging when possible. Items that have been intentionally damaged, cut, permanently altered, or returned with important parts missing may not qualify for a full refund.

The original standard shipping charge is refunded when the return is caused by a damaged or defective item, an incorrect item, or an error by LAMONTH.

The original shipping charge is not refundable for change-of-mind returns, an incorrectly selected size, or another personal reason.

The eligible prepaid return label is still provided without charge.

After the returned item is delivered, we normally inspect it within 3–5 business days.

Approved refunds are issued through your payment provider to the original payment method. your payment provider, your bank, or your card issuer may need additional time to post the refund.

Please review our Refund & Return Policy for the complete process, eligibility conditions, exchanges, and refund information.